Carolyn Smith, President & CEO
Carolyn began her journey in the security industry in 1990 as a telemarketer for Emergency Networks, Inc. in Nashville TN. She was quickly noticed for her production and was promoted to Sales Consultant. During this time she was awarded as a Top Sales Performer in all offices in the U.S. and was again promoted in management as a Team Leader. Her love for protecting homes and businesses grew as did her success and she was recruited by Protect America, Inc. to open an office for them in the Nashville area. During her time with Protect America she grew her office from 5 employees to 20 and became a leading alarm company in Middle Tennessee. In 1994 Carolyn fulfilled her dream of bringing peace-of-mind to her home and community, she opened Emergency Safe Security in Bowling Green Kentucky serving southern Kentucky and middle Tennessee, eventually moving the home office to Lafayette, TN. In 2000 North Central Telephone Cooperative purchased Emergency Safe Security, and named Carolyn as CEO of North Central Security Services Inc. With over 25 years in the security industry Carolyn is known for her passion for people and protecting what they have worked hard for. She is involved in her community and now NCSS provides not only alarm services, but Video Surveillance, Access Control, Medical Monitoring, Fire Systems and Home Automation. But with all of Carolyn’s success in the electronic security industry, her passion for customer service is evident in the retention of NCSS customers and the growth throughout Tennessee and Kentucky. Carolyn and her son Skylier reside in Lafayette, TN.
David Kempf, Lead Technician, Installation Dept. Manager
David began his journey in the security industry in 1999 installing with Emergency Safe Security. David’s eagerness to learn quickly earned him the Lead Technician position when ESS became North Central Security Services in 2000. David has installed, or been involved with the installation of over 3500 alarm systems, fire systems, video systems and home automation. He is now our technology specialist, programming and servicing all networked video, access control and automation systems. David’s belief in security and his passion for customer service is the reason David is so valued not only by North Central Security but its entire customer family. David has over 15 years in the security industry and is a Certified Advanced Alarm Technician, Advanced Access Control Technician, Fire and Video Technician and a Qualified Agent for the State of Tennessee. David and his wife Alecia reside in Lafayette, TN and have two sons Zachary and Andrew.
Wanda Carr, Lead Site Administrator
Wanda began her journey in the security industry in 1993 with Protect America Inc. as Site Administrator for the Nashville office. In 1994 she joined Carolyn with the opening of Emergency Safe Security as Secretary Treasurer and continued her administrative management duties with North Central Security, registered with the State of Tennessee as Administrator and Sales Consultant for NCSS, Inc. Wanda is the head of NCSS Customer Service Department, handling all incoming service calls and relationships with customer needs. She is also in charge of correspondence with our 24 hour Monitoring Center, billing services and receivables. Her passion for the security industry and providing exceptional customer service is shown in the retention of NCSS customers. Wanda’s 21 years of experience in the electronic security industry is an essential part of the success of North Central Security Services. Wanda and her husband Jim reside is Lafayette, TN and have two children Maddisen and Gage.
Jason Marshall, Lead Technician
Jason began his journey in the security industry in 2000 with North Central Security Services, Inc. He is a Certified Advanced Alarm Technician, Fire Alarm Technician specialist and has installed or been involved in the installation of over 3000 alarm systems, fire systems, video surveillance systems, access control systems and automation. He has over 100 hours of continuing education is his respective fields and is the epitome of the customer service standard. Jason’s 15+ years in the industry and continued knowledge in his field has allowed NCSS to extend our services beyond electronic security as he is the Lead Technician of Alarm and Fire Alarm Systems, growing NCSS into all new technology being offered in security industry. Jason and his wife Angela reside in Lafayette, TN.
Buddy Leonard, Lead Technician
Buddy began his journey in the security industry in 2000 with North Central Security Services, Inc. He is an Advanced Alarm Technician, Access Control Technician specialist and has installed or been involved with the installation of over 3000 alarm systems, fire systems, video surveillance and access control systems. He has over 100 hours of continued education in his respective fields. Buddy’s knowledge and experience combined with his belief in electronic security has allowed him to advance to Lead Technician of Networked Access Control. Buddy’s 15+ years of service and dedication to customer service is unprecedented and he continues to strengthen the NCSS team with his knowledge and dedication. Buddy and his wife Candice live in Red Boiling Springs TN and have three children Trey, Laken and Hobie.
Billy Clay Marsh, Lead Technician
Billy Clay began his journey in the security industry in 2001 with North Central Security Services, Inc. He is an Advanced Alarm Technician, Networked Video Surveillance specialist and has installed or been involved with the installation of over 3000 alarm systems, fire systems video surveillance and access control systems. Billy strives to advance himself with new knowledge to advance not only his field, but also to be able to offer his expertise to customers especially in the field of networked IP camera systems. He has over 100 hours of continued education in is respective fields. Billy Clay’s 14+ years in the security industry has provided NCSS customers with an exceptional experience with service and product knowledge. Billy’s dedication to the peace-of-mind we offer is why NCSS continues to be a security leader in southern Kentucky and middle Tennessee. Billy Clay and his wife Angela reside in Scottsville KY with their son, Latten.
Jesse Bartley, Security Technician
Jesse came to join the North Central Security Services in 2013 with our installation department. Jesse brings a technological education into the team and has advanced in his electronic security skill over the past 2 years. Jesse has become a specialist in the installation of alarm systems and has installed or been involved in the installation of over 500 alarm systems, access control systems, video surveillance and automation. Jesse is a tremendous asset to our installation team. Jesse resides in Red Boiling Springs TN.
Holden Atkins, Security Technician
Holden joined our installation team in January of 2015. Holden has already become a valuable asset to North Central Security with his willingness to learn and embrace our dedication to the “customer experience”. He is fluent in our alarm system standards and has installed or been involved in the installation of over 100 alarm systems, video surveillance systems, access control and automation. We are excited to have Holden on our team and look forward to see what he can bring to NCSS. Holden and his wife Tori reside in Lafayette TN and have one son Bryant, and another due this year!
Tonia Butler, Sales Consultant
Tonia has been a Sales Consultant with North Central Security since 2013. She also has previous experience with our team from 2000 to 2006. She is one of our top producing sales consultants with hundreds of alarm systems, video surveillance systems, access control systems and home automation installed. Tonia’s experience in the security industry allows her to consult on YOUR needs for your home or business. She makes the extra effort to listen to what you expect from our products and show you how we can make that happen. She is trained in alarm systems, video surveillance, access control and fire systems. It is easy to see how much Tonia believes in the services she provides, customers immediately know that she is there for them and that your time is valuable. Tonia provides you with a full customer service experience, from your first meeting to any upgrades to your system on down the line. Tonia resides with her husband Bryan and their two children Dylan and Mattie in Lafayette, TN.
Heather Kempf, Operations
Heather began her journey in the security industry as a sales consultant for Emergency Networks Inc. in 1992. In 1994 she joined Carolyn with the opening of Emergency Safe Security as Vice President both selling and installing alarm products. In 1998 she became a Qualified Agent for the State of Tennessee for Electronic Security and later has added Fire and CCTV/Access Control Technician to her licensing qualifications. She is an Advanced Alarm Technician, and Level 1 Nicet Fire Technician. Heather is also involved in the Financial and Operations side of NCSS, as well as the working alongside David in the installation department as inventory controller. With over 23 years in the Electronic Security industry, Heather continues her passion for providing peace-of-mind and building customer relationships. Heather and her husband Dan reside in Lafayette, TN and have a son Jake.
North Central Security Services seeks a high-energy Security System Sales Consultant with entrepreneurial spirit, successful outside sales experience and strong customer service skills. This position promotes the sale of residential and commercial security alarm systems and is responsible for generating and following up on sales leads, meeting with potential clients, conducting a needs assessment, quoting / bidding on residential and commercial security systems, negotiating terms, closing sales opportunities and meeting / exceeding customer expectations AND sales volume goals. Minimum 5-7 years sales experience with a proven history of sales growth, High School Diploma / GED, valid driver’s license, vehicle insurance and a clean driving record recquired. Associate’s / Bachelor’s Degree in Marketing, Business Administration or related field preferred. Applications will be accepted electronically only. To be considered for this outstanding opportunity, please fill out this application.